LUNNOIR Shipping Policy

Last Updated: August 28, 2026

At LUNNOIR, we take care in preparing and packaging every order so your hair and beard-care products arrive safely and ready to enjoy. Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 2–5 business days, excluding weekends and holidays. During product launches, promotions, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Shipping & Delivery

Delivery times vary depending on your location, selected shipping method, and carrier. Estimated delivery times shown at checkout begin after your order has been processed and are estimates rather than guaranteed delivery dates.

LUNNOIR is not responsible for carrier delays caused by weather, service interruptions, holidays, or other circumstances outside our reasonable control.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on your order, destination, and available shipping method. Any free-shipping promotions will be subject to the terms displayed at the time of purchase.

Tracking Your Order

When tracking is available, you will receive tracking information after your order ships. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately at cscare@lunnoir.com.

We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or shipped. Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Lost, Stolen, or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check around your delivery location, with household members or neighbors, and contact the shipping carrier.

If you still cannot locate your package, contact LUNNOIR Customer Care at cscare@lunnoir.com with your name and order number so we can review the situation and assist where possible.

Damaged or Leaking Packages

Please inspect your order upon delivery. If your package or products arrive damaged, leaking, or defective, contact us promptly at cscare@lunnoir.com. Include your order number, a description of the issue, and clear photographs of the product and packaging so our team can review your request.

International Shipping

International shipping availability, rates, and delivery options, when offered, will be displayed at checkout. Customers may be responsible for applicable customs duties, import taxes, fees, or other charges required by their destination country unless otherwise stated at checkout.

International delivery times may also be affected by customs processing and local carrier delays.

Contact LUNNOIR

For questions about shipping, tracking, or your order, please contact:

LUNNOIR Customer Care
Email: cscare@lunnoir.com
Website: LUNNOIR.com

Please include your full name and order number when contacting us about an existing order.

LUNNOIR — Healthy Hair. Confident You.