LUNNOIR Return & Refund Policy

Last Updated: August 28, 2026

At LUNNOIR, every order is prepared with care, and we want you to feel confident shopping with us. If something isn’t right with your order, our customer care team is here to help.

30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To qualify for a return, products must be:

• Unused and unopened
• In their original packaging
• In the same condition in which they were received
• Accompanied by your order number or proof of purchase

Because LUNNOIR offers personal hair, scalp, and beard-care products, opened or used products cannot be returned for hygiene and safety reasons, unless the item arrived damaged, defective, or incorrect.

Damaged, Leaking or Incorrect Products

Please inspect your LUNNOIR order when it arrives. If an item is damaged, leaking, defective, or different from what you ordered, contact us promptly.

Please include your order number, a description of the issue, and clear photographs of the product and packaging.

Once reviewed and approved, we may provide a replacement or refund as appropriate.

Refunds

Once an eligible return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error by LUNNOIR.

Return Shipping

Customers are responsible for return shipping costs for standard returns unless the product was damaged, defective, or incorrect when received.

We strongly recommend using a trackable shipping service when returning an order.

Non-Returnable Items

We cannot accept returns for:

• Opened or used hair, scalp, or beard-care products
• Products damaged after delivery
• Gift cards
• Final-sale or clearance items
• Free gifts or promotional items

This does not affect any rights you may have under applicable consumer-protection laws.

Product Results

Hair and beard-care experiences can vary from person to person depending on factors such as hair type, texture, routine, and frequency of use. Individual results are therefore not guaranteed, and dissatisfaction with individual results after using a product does not by itself make an opened product eligible for return.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible. We cannot guarantee cancellations once an order has entered processing or has been shipped.

Contact LUNNOIR

Questions about a return or refund? We’re happy to help.

LUNNOIR Customer Care
Email: cscare@lunnoir.com
Website: LUNNOIR.com

When contacting us about an order, please include your full name and order number so we can assist you as quickly as possible.

LUNNOIR — Healthy Hair. Confident You.